Contact Soul Canvas Creations

Get help with a family account, child profile, payment, privacy request, or school enquiry.

Effective 18 August 2026 · Soul Canvas Creations · Zimbabwe

Family and account support

Email support@emoticreate.com. Include the parent account email and a short description, but never send your password, grown-up PIN, connection code, or payment credentials.

Payment support

Include the Paynow reference, transaction date, and amount. Review our Refund and Cancellation Policy before sending sensitive information.

Schools and organisations

For school, NGO, or caregiver-programme enquiries, use the same address with “Schools” in the subject or visit For Schools.

Privacy and child safety

Use “Privacy Request” or “Child Safety” in the subject so the message can be prioritised appropriately.